The Malaysian government has developed the Public ICT Strategic Plan to ensure that the service provided for the Malaysian citizen is efficiency and effectiveness. Following the launch of the ICT plan, the e-Government website, was launched and is still under construction for more interactive functions. The myGovernment Portal(www.gov.my) acts as the one-stop source of Malaysian government information and services for the citizens. It aims to make the interaction between government and citizens (G2C), government and business enterprises (G2B), and inter-agency relationships (G2G).
Current Application of E-government in Malaysia
E-filing is one of the applications of e-government, by using this service, you can get a convenience, fast and accurate tax computation. You only need to key in the transaction detail into the computer and the system will help you to compute the tax payable automatically and accurately. After the submission, you can get the acknowledgement e-mail of tax form return from Inland Revenue Board.
Besides, the e-government also provided a portal where you can renew your road tax online. You are required to enter your insurance details (cover note) and make your payment online using a credit or debit card, the road tax slip can be delivered to your home or office within few days.
Additionally, KWSP i-Akaun refers to a member's or an employer's EPF account which is available on the internet. By having this account, the employer or member may use the online services offered by the EPF. It provides the online services that allow members to check the status of their account and enable member to calculate the amount eligible for withdrawal for the various withdrawal schemes.
Problem
1) Language barrier – Most of the e-government website is using bahasa melayu and english version. However, many citizens are still not proficient in this two language. Therefore, they cannot enjoy the services online and they need to use the traditional way to make their things done.
2) Online behavior - Malaysians remain sceptical on being distrust on electronic transaction especially on banking online and buying from an Internet store.
3) Lack of public awareness - 60% of the public are not aware of the online services offered by the government.
Solution
1) Malaysia is a multiracial country, therefore, the e-government website should provide in multiple language version in order to allow citizen to choose the language they want and make the system user-friendly to everyone.
2) Government should take some actions to increase the awareness of public to encourage the citizen to use the e-government services. All of the action can be made through the media or newspaper by providing the information about the e-government system to enhance the knowledge of citizen.
3) The security system of e-government must be updated regularly to ensure that all information are protected from unauthorized users and this can enhance the confidence of citizen to use the e-government system.
Related link:
http://driving-school.com.my/renew-license/renew-malaysian-driving-license-online/
https://www.mykey.com.my/Website/secureefiling.php
http://www.kwsp.gov.my/index.php?ch=p2index&pg=bm_p2index_service&ac=5
Current Application of E-government in Malaysia
E-filing is one of the applications of e-government, by using this service, you can get a convenience, fast and accurate tax computation. You only need to key in the transaction detail into the computer and the system will help you to compute the tax payable automatically and accurately. After the submission, you can get the acknowledgement e-mail of tax form return from Inland Revenue Board.
Besides, the e-government also provided a portal where you can renew your road tax online. You are required to enter your insurance details (cover note) and make your payment online using a credit or debit card, the road tax slip can be delivered to your home or office within few days.
Additionally, KWSP i-Akaun refers to a member's or an employer's EPF account which is available on the internet. By having this account, the employer or member may use the online services offered by the EPF. It provides the online services that allow members to check the status of their account and enable member to calculate the amount eligible for withdrawal for the various withdrawal schemes.
Problem
1) Language barrier – Most of the e-government website is using bahasa melayu and english version. However, many citizens are still not proficient in this two language. Therefore, they cannot enjoy the services online and they need to use the traditional way to make their things done.
2) Online behavior - Malaysians remain sceptical on being distrust on electronic transaction especially on banking online and buying from an Internet store.
3) Lack of public awareness - 60% of the public are not aware of the online services offered by the government.
Solution
1) Malaysia is a multiracial country, therefore, the e-government website should provide in multiple language version in order to allow citizen to choose the language they want and make the system user-friendly to everyone.
2) Government should take some actions to increase the awareness of public to encourage the citizen to use the e-government services. All of the action can be made through the media or newspaper by providing the information about the e-government system to enhance the knowledge of citizen.
3) The security system of e-government must be updated regularly to ensure that all information are protected from unauthorized users and this can enhance the confidence of citizen to use the e-government system.
Related link:
http://driving-school.com.my/renew-license/renew-malaysian-driving-license-online/
https://www.mykey.com.my/Website/secureefiling.php
http://www.kwsp.gov.my/index.php?ch=p2index&pg=bm_p2index_service&ac=5
Although Malaysia apply the E-government but the services provided by the govenment still inefficiency and ineffectively.
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